Avoid power struggles

Why should I do it:

It is a quick method to de-escalate a student
It keeps you in control
 

When should I do it:

When student is trying to verbally engage you in an argument
 

How do I do it:

This technique takes a lot of patience, support, self-control and self-talk
Keep responses brief; avoid lecturing
Try re-direction if student is able to be de-escalated
Remove student from situation and discuss the issue after time to calm down
Use reflective listening “I am hearing that you feel this assignment is unnecessary”
Ask open ended questions
Use body language that represents openness: If you are sitting, keep legs uncrossed and lean toward the person; If you are standing, keep arms uncrossed and legs open---people often mirror their emotional response with others’ body language
Use humor and validate student’s feelings